Privacy Policy

Privacy Policy

Thank you for choosing Right Glaze Ltd ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and products. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information from you, including:

  • Personal Information: Your name, contact information, billing details, and other information you provide when purchasing our products or services. This may include your address, email, and phone number.

  • Usage Information: Information about how you interact with our website, products, and services, such as browsing history, referring pages, and device information. This data helps us understand your preferences and improve your experience.

  • Communication Information: Any information you provide when communicating with us via email, phone, SMS, or other means. This includes the content of your communications and any attachments or documents you share with us.

2. How We Use Your Information

We may use your information for various purposes, including but not limited to:

  • Providing Services: We use your information to process your orders, deliver products, and provide customer support. This includes order confirmation, shipping updates, and handling product returns or exchanges.

  • Communication: We may use your information to respond to your inquiries, provide assistance, and keep you updated about your orders. We may communicate with you via email, phone, or SMS, based on your preferences.

  • Marketing: With your consent, we may use your information to send you promotional materials, special offers, and updates about our products and services. You can opt out of marketing communications at any time.

3. Information Sharing

We value your trust and do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with:

  • Service Providers: We may engage trusted third-party service providers to assist us in various functions, such as payment processing, shipping, and customer service.

  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to lawful requests for information from government authorities.

4. Data Security

We take the security of your personal information seriously and use a variety of security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please understand that no method of transmission over the internet or electronic storage is entirely secure.

5. Your Choices and Rights

You have certain rights and choices regarding your personal information:

  • Access and Control: You have the right to access, update, correct, or delete your personal information. You can manage your communication preferences and opt out of marketing communications at any time.

  • Data Retention: We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Cookies and Tracking Technologies: You can manage your cookie preferences through your web browser settings.

6. SMS Messaging

By providing your phone number, you consent to receive SMS messages from us for various purposes, including order updates, marketing communications, and other informational messages. Message and data rates may apply, and you can opt out of SMS messages at any time.

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that we have collected information from a child without proper consent, we will take steps to remove that information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of the policy and provide appropriate notice if required by law.

9. Contact Us

If you have any questions, concerns, or requests related to your privacy, or if you wish to exercise your rights, please contact our Data Protection Officer at info@rightglaze.co.uk. We will make every effort to address your concerns and resolve any issues in a timely and appropriate manner.